FAQ

Where is the store based?
Brazil.
What is this store's return and exchange policy?
Sales are final.
The product is shipped in good condition and well protected with bubble wrap to prevent the item to get wet or damaged. Any damage may be occurred during shipment, after the product is sent it is no longer my responsibility.
If something goes wrong I'll help and provide all information you need to open a claim to search the package at the nearest post office from you.
※All orders have insurance and tracking number※
You bought a handmade product, so take care with them! ♡
Do you accept orders placed outside of the US?
Yes! We ship all over the world! ˙˚ʚ(´◡`)ɞ˚˙
How long will it take to receive my order?
● Production time: 7 days ●
！Check our ☆Information☆ link to check the shipping date.！
Any question about your package, you can send us an email to star-parade @ live.com
＊Custom Taxes are buyer's responsibility. I can mark down the package value or send as gift if you want. Let me know. ＊
＊During holidays or years-end shipping time may take longer than normal.＊
! Make sure to have your address and phone number correctly on PayPal. I'm not responsible if you write your information wrong and the package goes to another place. !
[[FEDEX SHIPPING]]
All shipments are made via FEDEX, we offer two options:
FedEx International Economy®
Takes usually 5 business days to arrive
FedEx International Priority® Express
Takes usually 3 business days to arrive
※If your country doesn't have FEDEX please let me know through email so I can arrange the regular Post Office shipment for you! ♡
Usually takes 30-45 days to arrive ※
I hope you undedrstand. ♡
I try my best to offer a good product, made with quality, love and care but the shipping rates sometimes ruin my bussiness. I understand that can be a crucial point to not place an order.

But you can try to split the shipping with a friend! and order cute things together. (●´з｀人´ε｀●)
I hope you understand that.
I will try my best to bring the best experience for you! ♡
An item I want is sold out. Do you accept custom orders? (◕ ˬ ◕✿)
Yees! ٩(๑❛ᴗ❛๑)۶
You can send me a message via e-mail [star-parade@live.com] or a DM on instagram with the item link or photo and I'll give you the information about the product.
Some materials, like fabrics are limited and I can't get more quantity do make a product to you. If you're open to others options, let me know!
And some products are exclusive too, so try to get the item asap! ♡
 
Thank you! ミ☆
Kika~